Refund and Returns Policy – Buzz Craft LLC

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Partial Refunds (If Applicable)

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet:

First, check your bank account again
Then contact your credit card company (processing time may apply)
Next, contact your bank (there is often processing time before posting)

If you’ve done all of this and still have not received your refund, please contact us at info@buzzcraftllc.shop.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@buzzcraftllc.shop and send your item to:

Buzz Craft LLC
18540 Jerry Joy Rd
Justin, TX 76247
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Shipping Returns

To return your product, you should mail it to:

Buzz Craft LLC
18540 Jerry Joy Rd
Justin, TX 76247
United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

Phone: +1 (251) 505-3210