Refund and Returns Policy – Buzz Craft LLC

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, items must be unused, in original packaging, and returned within 30 days of delivery.

To complete your return, we require a receipt or proof of purchase

To initiate a return, customers must request an RMA from support. Once approved, return instructions will be provided.

Without this, reviewers may assume returns are not properly managed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

First, check your bank account again
Then contact your credit card company (processing time may apply)
Next, contact your bank (there is often processing time before posting)

If you’ve done all of this and still have not received your refund, please contact us at info@buzzcraftllc.shop.

Damaged or Incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@buzzcraftllc.shop and send your item to:

Buzz Craft LLC
1629 Bath Ave Apt 4F
Brooklyn, NY 11214
United States

Shipping Returns

To return your product, you should mail it to:

Buzz Craft LLC
1629 Bath Ave Apt 4F
Brooklyn, NY 11214
United States

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

Phone: +1 (347)865-3686